Refund

Scents & Wonders di Carlo Pandian (hereinafter referred to as "the Company"), operating under the brand name Slow Travel, is committed to providing a fair and transparent refund and cancellation policy for our events. This policy is designed to protect both our customers and the Company. Please read this policy carefully before making a reservation.

  1. Cancellation and Refund Terms

1.1 Full Refund: The Company guarantees a 100% refund of the event fee if the cancellation is made at least 24 hours before the scheduled start time of the event.

1.2 Late Cancellations: Cancellations made less than 24 hours before the event start time are not eligible for a refund, except in extraordinary circumstances as determined by the Company on a case-by-case basis.

1.3 No-Shows: Customers who fail to attend an event without prior notice will not be eligible for a refund.

  1. Cancellation Procedure

2.1 To cancel a reservation, customers must notify the Company in writing via email at info@slowtravelverona.com

2.2 The cancellation timestamp will be based on the receipt of the written cancellation request by the Company.

  1. Refund Process

3.1 Eligible refunds will be processed within 14 business days from the date of cancellation.

3.2 Refunds will be issued using the original method of payment used for the reservation.

  1. Event Changes or Cancellations by the Company

4.1 In the event that the Company cancels an event, all participants will receive a full refund.

4.2 If the Company needs to reschedule an event, participants will have the option to either attend the rescheduled event or receive a full refund.

  1. Force Majeure

5.1 The Company reserves the right to cancel or modify events due to circumstances beyond our control, such as natural disasters, government actions, or public health emergencies. In such cases, the Company will strive to provide fair compensation or alternatives to affected customers.

  1. Disputes

6.1 Any disputes arising from this policy shall be resolved in accordance with Italian law.

  1. Contact Information

For any questions or concerns regarding this policy, please contact us at:

Scents & Wonders di Carlo Pandian Via Carlo Ederle 31 37126 Verona (VR) Italy

Email: carlo.pandian@widipec.it REA Number: VR - 465449 Fiscal Code: PNDCRL85T07L364C VAT Number: IT 04846690271

This policy is effective as of May 2023. The Company reserves the right to modify this policy at any time. Any changes will be posted on our official website and will become effective immediately upon posting.

By making a reservation with Scents & Wonders di Carlo Pandian (Slow Travel), you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.